Privacy Policy

Effective Date: 11th September 2024

1. Introduction

Hurree Inc. is committed to protecting your privacy and ensuring the security of the personal data we collect, store, and process. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services, in accordance with the UK General Data Protection Regulation (GDPR) and ISO 27001 standards.

By using our services, you agree to the terms of this Privacy Policy.

2. Data Controller Information

Data Controller: Hurree Inc.
Address: Hurree Inc, Pilots View, 18 Heron Road, Belfast BT3 9DE
Contact Information: dpo@hurree.co
Data Protection Officer (DPO): Rachel McMullin

3. What Data We Collect

We collect and process the following categories of personal data:

Personal Identification Information: Name, email address, phone number, and postal address.
Financial Data: Payment information such as credit card details (processed securely through third-party providers).
Technical Data: IP addresses, device information, browser type, session activity.
Behavioral Data: Interaction data, usage patterns, and preferences (collected via tools like Google Analytics, LogRocket, etc.).
Marketing Data: Preferences, subscription information, browsing behavior, and advertising engagement (collected via platforms like Google Ads, Facebook, LinkedIn, Instagram, and others).
Support Data: Customer support conversations and related data collected via tools like ZenDesk and Intercom.

4. How We Use Your Data

We use personal data for the following purposes:

Purpose

Legal Basis

Providing and improving our services

Providing

and improving

our services

Contract performance

Contract

performance

Processing payments

Processing

payments

Contract performance and legal obligations

Contract

performance and

legal obligations

Customer support and communication

Customer

support and

communication

Legitimate interest (customer service)

Legitimate interest

(customer service)

Marketing and advertising (with consent)

Marketing

and advertising

(with consent)

Consent (via cookies and marketing preferences)

Consent (via

cookies and marketing

preferences)

Website analytics and performance

Website

analytics and

performance

Legitimate interest in improving the user

experience (consent where required)

Legitimate

interest in improving

the user experience

(consent where

required)

Compliance with legal and regulatory

requirements

Compliance

with legal and

regulatory

requirements

Legal obligations (e.g., financial reporting)

Legal obligations

(e.g., financial reporting)

5. International Data Transfers

Some of the tools we use may transfer personal data outside the UK or European Economic Area (EEA), including to the United States. We ensure that adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place for such transfers to comply with GDPR.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods may vary based on the type of data and applicable legal requirements:

Financial Data: Retained in compliance with financial regulations (via Stripe).
Marketing Data: Retained for as long as the individual remains subscribed or engaged.
Customer Support Data: Retained for the duration of customer interaction or until the data is no longer needed (via ZenDesk, Intercom).
Analytics Data: Retained as configured in the respective analytics tools (Google Analytics, Microsoft Clarity).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data in line with ISO 27001 standards. These include:

Encryption of data in transit.
Access Control ensuring that only authorized personnel have access to personal data.
Incident Management: Procedures in place to detect, respond to, and report any data breaches.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Rectification: Ask us to correct inaccurate or incomplete data.
Erasure: Request deletion of your data when it is no longer necessary for the purposes for which it was collected.
Restriction: Ask us to restrict the processing of your data in certain circumstances.
Data Portability: Request a copy of your data in a structured, commonly used format.
Objection: Object to the processing of your data for marketing purposes.
Withdrawal of Consent: If processing is based on consent, you can withdraw your consent at any time.

To exercise your rights, please fill in this form: Data Subject Request Form.

9. Data Sharing with Third Parties

We may share your personal data with the following third parties:

Tool/Service

Purpose

Personal Data Processed

HubSpot

CRM, marketing automation

CRM, marketing

automation

Customer data, contact info,

marketing preferences

Customer data,

contact info, marketing

preferences

Google Ads

Advertising

User profiles, cookies, browsing

behavior

User profiles, cookies,

browsing behavior

Buzzsprout

Podcast distribution

User interaction data

Arcade

Interactive experiences

User engagement data

SEM Rush

SEO and marketing analytics

SEO and marketing

analytics

User interaction and web

behaviour data

User interaction and

web behavior data

Convert Calculator

Lead generation tools

User input and behavioral data

User input and

behavioral data

Customer reviews

Customer data, interaction history

Customer data,

interaction history

LogRocket

Session replay and user behavior

tracking

Session replay

and user behavior

tracking

User interactions, IP addresses

User interactions,

IP addresses

Microsoft Clarity

Heatmaps, session recordings,

web analytics

Heatmaps, session

recordings, web

analytics

IP addresses, user behavior patterns

IP addresses, user

behavior patterns

Google Analytics

Website visitor analytics

Browsing behavior, IP addresses

Browsing behavior,

IP addresses

Acast

Podcast hosting and distribution

Podcast hosting and

distribution

Listener data, engagement data

Listener data,

engagement data

LinkedIn/Facebook/Instagram/

YouTube/TikTok/Threads

LinkedIn/Facebook/Instagram/

YouTube/TikTok/Threads

LinkedIn/Facebook/

Instagram/YouTube/

TikTok/Threads

Social media advertising

Social media

advertising

User engagement, advertising

behavior

User engagement,

advertising behavior

SendGrid

Email marketing automation

Email marketing

automation

Email addresses, engagement data

Email addresses,

engagement data

ZenDesk

Customer support management

Customer support

management

Customer queries, contact details

Customer queries,

contact details

Pendo

Product analytics

User behavior, feature interaction

data

User behavior, feature

interaction data

Stripe

Payment processing

Payment details, billing addresses

Payment details,

billing addresses

LiveStorm

Webinar hosting

User registration data,

engagement data

User registration data,

engagement data

Jiminny

Sales call recording and

transcription

Sales call recording

and transcription

Call data, contact info

Notion

Internal documentation and

collaboration

Internal documentation

and collaboration

Internal user data

Azure

Cloud infrastructure

User data, internal data storage

User data, internal

data storage

Cognism

Lead generation and sales

intelligence

Lead generation and

sales intelligence

Business contact data

Intercom

Customer support messaging

Customer support

messaging

Names, emails, support history

Names, emails,

support history

Google Workspace APIs

Enable app functionality, data synchronization, and user productivity features

Email addresses, document metadata, calendar data, file details (only as required and authorized by the user)

9.1 Use of Google Workspace APIs
Our application integrates with Google Workspace APIs to provide functionality and services to our users. We adhere to strict privacy and data protection practices in line with Google’s requirements.

No Use for Generalized AI or Machine Learning Models
We do not use data obtained through Google Workspace APIs to develop, improve, or train generalized AI or machine learning (ML) models. Any data accessed via Google Workspace APIs is solely used to deliver and improve the functionality of our application for its intended purposes as described in this privacy policy.
Purpose-Specific Use
All data accessed through Google Workspace APIs is used exclusively to support the specific features and services of our application. We do not use this data for any unrelated purposes, including the development of AI or ML models.
Data Security and Retention
We maintain robust data security practices to protect the information accessed through Google Workspace APIs. Data retention is limited to the duration necessary to fulfill the purposes for which it was accessed, after which it is securely deleted.
Compliance with Google’s Policies
We are committed to complying with Google’s API Services User Data Policy and other relevant guidelines to ensure the privacy and security of user data.

We ensure that all third-party service providers comply with GDPR through Data Processing Agreements (DPAs) and regular audits of their security practices.

10. Cookies and Tracking Technologies

For detailed information on how we use cookies and similar tracking technologies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

12. Changes to This Privacy Policy

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Email: dpo@hurree.co
Address: Hurree Inc, Pilots View, 18 Heron Road, Belfast BT3 9DE

No Use for Generalized AI or Machine Learning Models
We do not use data obtained through Google Workspace APIs to develop, improve, or train generalized AI or machine learning (ML) models. Any data accessed via Google Workspace APIs is solely used to deliver and improve the functionality of our application for its intended purposes as described in this privacy policy.
Purpose-Specific Use
All data accessed through Google Workspace APIs is used exclusively to support the specific features and services of our application. We do not use this data for any unrelated purposes, including the development of AI or ML models.
Data Security and Retention
We maintain robust data security practices to protect the information accessed through Google Workspace APIs. Data retention is limited to the duration necessary to fulfill the purposes for which it was accessed, after which it is securely deleted.
Compliance with Google’s Policies
We are committed to complying with Google’s API Services User Data Policy and other relevant guidelines to ensure the privacy and security of user data.

We ensure that all third-party service providers comply with GDPR through Data Processing Agreements (DPAs) and regular audits of their security practices.

10. Cookies and Tracking Technologies

For detailed information on how we use cookies and similar tracking technologies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

12. Changes to This Privacy Policy

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Email: dpo@hurree.co
Address: Hurree Inc, Pilots View, 18 Heron Road, Belfast BT3 9DE

No Use for Generalized AI or Machine Learning Models
We do not use data obtained through Google Workspace APIs to develop, improve, or train generalized AI or machine learning (ML) models. Any data accessed via Google Workspace APIs is solely used to deliver and improve the functionality of our application for its intended purposes as described in this privacy policy.
Purpose-Specific Use
All data accessed through Google Workspace APIs is used exclusively to support the specific features and services of our application. We do not use this data for any unrelated purposes, including the development of AI or ML models.
Data Security and Retention
We maintain robust data security practices to protect the information accessed through Google Workspace APIs. Data retention is limited to the duration necessary to fulfill the purposes for which it was accessed, after which it is securely deleted.
Compliance with Google’s Policies
We are committed to complying with Google’s API Services User Data Policy and other relevant guidelines to ensure the privacy and security of user data.

We ensure that all third-party service providers comply with GDPR through Data Processing Agreements (DPAs) and regular audits of their security practices.

10. Cookies and Tracking Technologies

For detailed information on how we use cookies and similar tracking technologies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

12. Changes to This Privacy Policy

If you have any questions about this Privacy Policy or how we process your personal data, please contact us: